Frequently Asked Questions
About Balón
What does Balón specialize in?
We provide high-quality, original club and national team jerseys with details that conform to official specifications.
Are your shirts authentic?
Yes, our shirts conform to official specifications in terms of quality, design and details.
Do you provide official printing?
Yes, we provide official player name and number printing, as well as custom printing upon request.
Products
Do you provide World Cup jerseys and seasonal jerseys?
Yes, we offer World Cup editions, current season jerseys, as well as classic collections.
Can I customize the shirt?
Yes, you can request a custom name and number while placing the order.
How are the shirts packaged?
Each shirt is delivered inside specially designed packaging that reflects the team's identity.
Orders and Payment
How can I submit an application?
You can place your order directly through our website by selecting the shirts and size that suit you.
When will my order be confirmed?
Your order will be confirmed once the purchase process is complete and you receive the confirmation message.
What payment methods are available?
Available payment options will appear upon completion of the order.
Shipping and Delivery
How long does delivery take?
Delivery takes 4 to 6 business days from the date of order confirmation.
How are shipping fees calculated?
Shipping fees are calculated upon order completion based on the governorate you choose.
Returns and exchanges
Can I return or exchange my order?
Returns or exchanges are only permitted during order inspection upon delivery, and only for eligible items.
Are custom-printed shirts returnable?
Shirts printed with a custom name and number are non-returnable or non-exchangeable.
Can I return the order after it has been accepted?
After the order is accepted without a valid reason at the time of delivery, returns are not permitted.